Operations Support - West Midlands
** FTC – Maternity cover**
This is a fantastic opportunity to join our Operations team, this is a full-time, fixed term maternity cover contract for a period of 6 months, reporting to the Operations Director – FDC.
Summary:
We are looking for an enthusiastic, hands-on person; someone who can work in both a reactive and proactive manner, approaching each new task with enthusiasm.
You will be required to work on your own initiative and a flexible attitude is paramount.
Mercia is a values-based organisation built around being Growth Focused, Trusted, Connected, Responsive and Responsible/Respectful. We work hard to create a workplace which accepts every person’s differences, and our culture is strong and inclusive. We are proud to hear the team describe us as ‘friendly, fun, collaborative, welcoming, exciting, down to earth and caring’. We believe that creating an environment where you can be your best at work makes us stronger.
We know from research that you may not be tempted to apply for a role if you don’t meet all the experience requirements, but if you can demonstrate that you have transferable skills for this role, then we welcome your application. Equally, if you need any reasonable adjustments through the application or interview process, please just ask us.
Responsibilities but not limited to:
- General office duties to include answering the telephone, screening phone calls, enquiries and requests
- Meeting and greeting visitors, organising various meeting rooms, along with refreshments and lunches.
- Managing the kitchen facilities – coffee machine, dishwasher, refreshment stocks.
- Coordinating the meeting room diaries and arranging appointments.
- Liaising with suppliers and assisting management personnel to manage and arrange services that include IT helpdesk, cleaning and maintenance contracts, archiving.
- Taking meeting minutes.
- Ad hoc admin support
- Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc. to produce relevant correspondence, reports and documents to maintain various presentations, records, spreadsheets and databases.
Skills and Experience:
- Excellent attention to detail.
- Methodical and thorough approach to work.
- Organised and confident with the ability to stay calm under pressure
- Excellent communication skills.
- Strong prioritising skills and able to juggle many tasks at once
- Proficient in using a laptop combined with good experience using Microsoft Word, Outlook, PowerPoint and Excel.
What we can offer you:
In addition to your base salary, we offer a broad and exciting range of perks and benefits, including family-friendly policies, wellbeing support, Mercia Spirit charity days, regular 1-2-1’s, mentoring and support with training and career development.
We value diversity at Mercia and are committed to treating all employees and applicants for employment equally and fairly, regardless of race, colour, ethnic or national origin, religion or religious beliefs, gender or gender realignment, sexual orientation or marital status, disability, responsibility for dependants or age. In your application, please feel free to note which pronouns you prefer to use.
